We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions.


Return Process


Eligibility for Returns:

• You can return your item within 14 days from the delivery date for a full refund or exchange, as long as the item is unused, in its original condition, and in the original packaging. If the item is damaged or shows signs of use, we may not accept the return.
• How to Return an Item:
• To initiate a return, please contact our customer service team at [insert email] with your order number and reason for the return. We will provide you with return instructions and a return authorization code.
• Please ensure that the returned items are well-packaged to avoid any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
• Return Shipping Costs:
• The cost of return shipping is the responsibility of the customer, unless the item is faulty or damaged. If you are located in the European Union or the United States, you may return the item via Spanish Post or DHL.
• Please note: The shipping cost will not be refunded, and any duties or taxes paid at the time of the original shipment are non-refundable.

Refunds and Exchanges


Refunds:

• Once we receive your returned item, we will inspect it and process the refund to the original payment method within 7–10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Exchanges:

• If you would like to exchange an item, please contact our customer service team. The exchanged item will be shipped after we receive the returned product. You may need to pay for any price difference between the original item and the new one, as well as the shipping costs associated with the exchange.

Damaged or Defective Items

• If you received a damaged or defective item, please contact us immediately at [insert email] with photos of the damage and your order number. We will assist you in processing a return or exchange and cover the return shipping costs.

Packaging and Condition for Returns

• All returned items must be unused, unwashed, and in the same condition as when they were received. The original packaging should be intact, and any tags must be attached. We cannot accept returns if the product is not in its original condition.

Exceptions to the Return Policy

Some items may not be eligible for return or exchange, including:

• Custom-made or personalized items
• Items marked as final sale
• Perishable goods or items that cannot be resold for hygiene reasons (e.g., intimate apparel or accessories)

International Returns

If you are returning an item from outside the European Union or United States, you are responsible for return shipping fees and customs duties. Please check with your local customs office for any additional regulations before sending your return.